Job Description

Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
Greet members and Guests in a friendly and efficient manner.
Escort Guest as required.
Knowledgeable about all aspects of treatments and the facility.
Knowledgeable in a spa therapy
Provide information and literature about facility in person and via telephone.
Control entry into all areas of facility by restricting all unauthorised individuals.
Collect money or other suitable payment from clients for all services rendered.
Treatment bookings/scheduling.
Give tours of spa, as required.
Ensure smooth operation of reception.
Respond to inquiries by phone and in person, providing complete details of all spa aspects.
Handle special assignments.
Co-ordinate sales packets, when needed.
Maintain office files/records.
Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).
Assist in the operation of all spa departments:

Qualifications

Minimum 2 years of experience in luxury hotel or spa front of house position.
Computer literate preferably with knowledge of spa reservation systems.
Passion for guest care.
Personal interest in spa treatments and holistic lifestyle.
Telephone skills ideally in conjunction with handling reservations.
Able to work within a team with rotating shifts.

Additional Information

Why work for Accor?

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity
to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).