Jobseeker

Job Description
As a Customer Service Administrator at Ampath, you are at the heart of our commitment to delivering exceptional healthcare support. Your role ensures that every specimen, report, and client interaction is handled with precision and care. From preparing samples for sub-contractors to ensuring timely and accurate reporting, you are a vital link in our service chain. This position is more than administrative – it is about creating seamless experiences that reflect our high-performance culture and dedication to people-centric service.

Job Requirements
Role Requirements

To thrive in this role, you need to have completed Grade 12. This foundational qualification ensures you are equipped with the essential academic grounding to navigate the responsibilities of the position confidently and effectively. We are looking for someone who brings 1–2 years of general customer experience, ideally within a medical or healthcare environment. This background helps you step into the role with a clear understanding of the pace, precision, and professionalism required in a clinical setting. Your experience will be a springboard for further growth, supported by our focused learning solutions. You will also need to have a valid South African drivers license and your own reliable transport.

Skills Requirements

Success in this role calls for a blend of technical and interpersonal skills. You are comfortable using computer systems to manage data and documentation efficiently. Your communication skills – both in English and Afrikaans – enable you to connect clearly and empathetically with clients and colleagues. You also bring solid numerical reasoning, allowing you to handle calculations and data with confidence. These skills are the building blocks for empowered performance and future capability development.

Role Impact

In this role, your impact is felt across every touchpoint of the client journey. Whether you are capturing patient details with accuracy, supporting the smooth flow of specimens, or ensuring timely communication of results, your work directly contributes to the quality of care we deliver. You are not just supporting operations – you are enhancing them. Your ability to maintain strong client relationships and uphold our service standards helps shape a workplace where excellence is expected and celebrated. This is a role where your contributions are visible, valued, and vital to our shared success.

Employment Equity and Diversity

At Ampath, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. In line with our Employment Equity goals, we actively encourage applications from individuals across all backgrounds, especially those from underrepresented groups. We believe that diverse perspectives drive innovation and excellence in healthcare, and we are proud to create a space where everyone can thrive.

Hours of Work

40 hours per week

Work week

5 days

Location

Centurion