Jobseeker

Do you picture yourself as a Reservations Supervisors? At Crowne Plaza Resort Salalah, our goal is to make business travel work — and that’s where YOU come in.

When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed.

Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel.

We are looking for a passionate and detail-oriented Reservations Supervisor to lead our reservations team and drive revenue performance while ensuring exceptional guest service standards.

A little taste of your day-to-day

Supervise and support the daily operations of the Reservations Department
Ensure all reservations are handled accurately and in accordance with IHG brand standards
Monitor room inventory, rates, and availability to maximize revenue opportunities
Assist in forecasting, reporting, and analysis of booking trends
Ensure compliance with IHG policies, procedures, and service standards
Train, coach, and develop Reservations Agents to enhance performance
Handle guest inquiries, special requests, and escalated concerns professionally
Coordinate closely with Front Office, Sales, and Revenue teams
What do we need from you?

Diploma or Bachelor’s degree in Hospitality Management or related field
Minimum 2–3 years’ experience in Reservations or Front Office, preferably within an international hotel brand
Previous supervisory experience preferred
Strong knowledge of hotel reservation systems (e.g., Opera PMS)
Good understanding of revenue management principles
Excellent communication and interpersonal skills
Strong organizational skills with attention to detail
Ability to work under pressure and meet deadlines
Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.