Jobseeker

Qualifications

Academic Qualifications and Certifications:

· Bachelor’s degree in Business Administration, Marketing, Statistics, Economics, or related field

· Master’s degree in Business, Marketing, or Research

· CCXP (Certified Customer Experience Professional)

· VOC platform certifications (Medallia, Qualtrics, or similar)

· Market Research Society (MRS) or equivalent certification

· Data analytics or visualization certifications

Required Experience:

• 7+ years in customer experience, market research, customer insights, or VOC program management

• 3+ years managing VOC platforms and feedback programs at scale, preferably in a CoE or Group function

• Proven track record of consolidating insights across multiple business units or markets

• Experience establishing standards, governance frameworks, and best practices for VOC programs

• Experience with VOC platforms (Medallia, Qualtrics, InMoment, or similar)

• Financial services or regulated industry experience strongly preferred

• Multi-country or regional experience preferred

• Experience presenting insights to executive leadership